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Privacy Policy

By using audio2text.email (the “Website”) and/or a audio2text.email account (the “Service”), you agree to the terms of this Privacy Policy and the Terms of Service. The Service is designed and operated by Paul-André Panserrieu Softwareentwicklung (“42loops studio”). Please read the Terms of Service in their entirety, and refer to those for definitions and contacts.

Your data protection rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Union, you have the following data protection rights:

  • You can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. You can exercise these rights by emailing support@audio2text.email.
  • You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by emailing support@audio2text.email.
  • Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
  • If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing support@audio2text.email.
  • We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Data retention and deletion schedules

Application data and backups

In order to accommodate customers who need older data restored, we keep backups indefinitely and cannot delete personal data from them as these are stored off-site, read-only and heavily encrypted and compressed.

Purchase records and invoices for our services and products

We keep copies of all purchasing records for tax and auditing purposes.

Data Processing Agreement

We do have a Standard Data Processing Addendum (DPA), which meets with GDPR requirements for agreements between Data Controllers (you) and Data Processors (us). We offer this DPA to our customers that operate in the EU. The DPA offers contractual terms that meet GDPR requirements and reflect our data privacy and security commitments to our clients. The DPA is a part of our Terms of Service. By agreeing to our terms of service, you are automatically accepting our DPA and do not need to sign a separate document.

Data collected

We collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.

For the Service, we ask you to register an account, log in and provide certain information (such as your company name and address and your credit card information) in order to be able to store your time logs, transactions, quotes and reports data, as well as periodically automatically bill you & charge your card (credit card numbers are never stored on 42loops studio servers, but are securely transmitted and stored with our payment provider).

We use cookies to store session information for your convenience. Cookies must be enabled to use the Website and the Service.

Use of the data

We only use your personal information to provide you with the Service to communicate with you about the Service or the Website. This includes both automated and manual processing of data.

With respect to any data you may choose to enter or upload to the Service, we take the privacy and confidentiality of this data seriously. Your data (in the Service) is specifically not shared between accounts or with the public. We employ industry standard techniques to protect against unauthorized access of data that we store, including personal information.

Sharing of data

We don't share your personal information with third parties except as listed below.

Provisioning of application features:

  • Stripe: your email and credit card information, as we do not store your credit card data ourselves (privacy policy).

Service hosting, data, APIs and emails:

  • OpenAI: speech to text API (privacy policy).
  • Amazon AWS: storing import files, receiving and sending emails (privacy policy).
  • Scaleway: hosting of audio2text.email servers and databases including all customer data, but does not include credit card information (privacy policy).

Changes to the Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make any significant changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email. A user is bound by any changes to the Privacy Policy when he or she uses the Services after such changes have been first posted.

Questions

Should you have any question or concern, please write to support@audio2text.email, or write to:

Paul-André Panserrieu Softwareentwicklung
Schwarzwaldstrasse 3
13129 Berlin
Germany

If you need to contact a data privacy officer, please use the contact information above.

Change log

  • Version 1.0, April 1, 2024. Initial release.